Marine warranty departments are the toughest in any trade. They want symptoms, test results, failure mode, and correction — in the exact order they expect it. Write it wrong and you eat a $6,000 powerhead.
MTQ Now turns your tech notes into warranty narratives that get approved, service write-ups that protect the shop, and pre-delivery inspections that cover every detail.
The Real Problem
Mercury, Yamaha, Suzuki — they all have different formats and they all reject vague narratives. The difference between a $6,000 powerhead being covered or denied is the story on the claim form.
"Lower unit noise, replaced gears." That's not a narrative. Manufacturers need symptoms, diagnostics, root cause, and correction — in order. Miss one step and you're eating parts and labor.
Your best tech spent an hour on the repair and 30 minutes trying to write a narrative the warranty department won't bounce back. That's billable time wasted on paperwork.
New boat PDI should be thorough and documented. But nobody has time to write 40 inspection points properly. So corners get cut — and 6 months later, the customer blames the dealer.
Customer says the issue was pre-existing. You say it wasn't. Without detailed documentation from the original service, it's your word against theirs — and the customer wins.
See the Difference
customer says motor overheating. found thermostat stuck closed. replaced thermostat and water pump impeller. runs good now.
⚠️ No symptom timeline. No test data. No root cause analysis. Warranty department sends it back — or denies it outright.
Document Types for Marine
From warranty narratives to PDIs. Pick a type or let AI figure it out.
Complete service documentation with customer concern, findings, and corrections. Professional and thorough, every time.
Symptom → Diagnosis → Root Cause → Correction format that warranty departments actually approve.
Complete PDI documentation covering engine, electrical, hull, safety equipment, and sea trial results.
Clear, professional estimates that explain the work, the why, and protect against scope changes.
Customer declined the lower unit service? Document it. When the gears go out, you're protected.
Detailed winterization documentation that covers every system. Protects you if something freezes.