A compressor replacement isn't "compressor bad, replaced." It's a narrative — and the difference between a $4,200 warranty claim getting approved or denied is the words on the RO.
MTQ Now turns tech notes and voice recordings into professional repair stories, warranty narratives, and customer concerns — with CYA language built into every single one.
The Real Problem
It's not the repair that costs you. It's the write-up. The one that's too vague to get a warranty claim approved. The one the customer can't understand. The one that doesn't say "customer was advised" — so 6 months later, you're eating a comeback.
"Compressor bad, replaced under warranty." That's not a narrative. That's a denied claim. Manufacturers need symptoms, diagnosis, root cause, and correction — in that order.
The average tech or advisor spends 47 minutes a day on write-ups. At $150/hr effective rate, that's $31,200/year per person — on paperwork.
Customer comes back 6 months later with a failed component you recommended. Your write-up doesn't say "customer declined" or "customer was advised." You eat it.
"Why does this cost so much?" Because the quote was 3 lines of jargon. Customers approve work they understand. Professional estimates close more jobs.
See the Difference
customer says car shakes at highway speed. found 2 front tires with separated belts cupping on rears. alignment out of spec. recommend 4 tires alignment balance. brake check ok.
⚠️ No CYA language. No structure. No safety urgency. If the customer drives on those tires and has a blowout — this write-up won't protect you.
Document Types for Auto
Pick a type or let AI auto-detect. Either way, 30 seconds.
Tech notes → structured narrative with findings, recommendations, and CYA language.
Symptom → Cause → Correction format that manufacturers actually approve.
Captures exactly what the customer said — documented for the RO before anyone touches the car.
Professional estimates that customers understand, trust, and approve.
CYA record of what was recommended, what was declined, and customer acknowledgment.
Multi-point inspections with pass/fail/monitor status. Clear, professional, sellable.
How It Works
The tech talks about the repair like they'd talk to the customer. MTQ Now turns that into a professional write-up with CYA language, proper structure, and the detail that gets claims approved.
Hit Record and describe the repair. Or type rough notes — abbreviations, shorthand, whatever. Just get it down.
MTQ Now structures your notes into the right format — repair story, warranty narrative, estimate — with CYA language built in.
Copy, print, or email. Paste into your DMS, text to the customer, or print for the hard file. Done.